Return & Refund Policy
We want you to feel confident shopping with us. Here is everything you need to know about returns and refunds.
Returns
You may request a return if your item is unused, unworn, unwashed, and in its original condition. To request a return, please contact us with your order number and the reason for return. We will review your request and provide instructions where applicable.
Return Timeframe
Return requests should be made within:
Returned items must be sent back within the timeframe provided by our team once your return has been approved.
Condition of Returned Items
To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition — returned with any original packaging where possible. We reserve the right to refuse returns that do not meet these requirements.
Eligible Return Conditions
Item is unused and unworn
Item is unwashed and unaltered
Item is in its original condition
Original packaging included where possible
Return approved by our team before sending
Non-Returnable Items
We may not be able to accept returns for items that have been worn, washed, damaged, or altered — items returned without approval — items not in original condition — or personalised and customised items.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible. We will review the information and help arrange a suitable solution — which may include a replacement, refund, or other appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will confirm whether your refund has been approved.
Return Shipping Costs
Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs. We recommend using a tracked delivery service when returning items, as we cannot be responsible for items lost during return shipping.
Need to start a return?
Get in touch with your order number and we'll guide you through the next steps.
⚽ Contact Our Team
